Privacy Policy

 

1. Introduction

 

This Privacy Policy governs the collection, use, and protection of personal data by MORTGAGE.LU in connection with its mortgage brokerage services. By accessing our services, you acknowledge that you have read, understood, and agreed to the terms of this policy.

 

2. Data Collection

 

2.1. Types of Data Collected

 

We collect various types of personal data, which may include, but are not limited to:

 

• Contact Information: First name, last name, telephone number, email address, etc.
• Property Details: Location, area, number of rooms, etc.
• Personal and Family Information: Marital status, number of children, etc.
• Financial Information: Income, tax rates, down payment for loans, etc.
• Real Estate Buying or Selling Intention
• Website Usage Data: IP address, mobile device information, etc.

 

2.2. Source of Data

 

This information is collected directly from you during your use of our services, as well as through tracking your interactions with our website and communications.

 

3. Data Usage

 

3.1. Purposes of Data Usage

 

Your personal data is used to:

 

• Authenticate and provide access to our services
• Offer customer support and respond to your inquiries
• Enhance the quality of our services
• Conduct market research and analyze usage trends
• Provide relevant marketing and advertising offers (with explicit consent)
• Perform financial and predictive analysis
• Ensure billing and the security of our platform
• Create anonymized data for statistical or research purposes

 

3.2. Disclosure to Third Parties

 

We only share your data with your consent or when necessary to provide our services, for example with potential lenders. Your data may be shared with future subsidiaries, provided they adhere to the terms of this policy.

 

4. Data Protection

 

We implement technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. We are committed to maintaining the confidentiality and integrity of your information.

 

5. Your Rights

 

As a user, you have the right to access, rectify, delete, or restrict the use of your personal data. You may also object to the use of your data for marketing purposes.

 

6. Policy Changes

 

We reserve the right to modify this Privacy Policy. Any changes will be communicated on our website and will take effect immediately.

 

7. Contact

 

If you have any questions or concerns regarding this policy or your personal data, please contact us at: contact@mortgage.lu